Refund policy
At BFCA Academy, we are committed to delivering high-quality e-learning experiences. If you are not satisfied with your course, you may request a refund under the following conditions:
1. Eligibility for Refunds
Refund requests must be made within 7 days of purchase.
Refunds are only applicable if less than 20% of the course has been accessed.
Promotional courses and discounted purchases are non-refundable.
Subscription-based plans may be cancelled, but refunds are only issued for unused access where applicable.
2. Non-Refundable Items
Fully accessed or completed courses.
Certificates of completion once issued.
Courses purchased through third-party platforms (refunds must be requested directly from the provider).
3. Process for Requesting a Refund
Submit a refund request via support@bfcaacademy.co.uk within 7 days of purchase, including proof of payment and a reason for the request.
Our team will review the request within 7 days and notify you of the decision.
Approved refunds will be processed to the original payment method within 5-7 days.
4. Course Cancellation & Technical Issues
If BFCA Academy cancels a course, enrolled users will receive a full refund or course credit.
If a course has major technical issues preventing access, users may request a course credit.
BFCA Academy reserves the right to update this policy at any time. By purchasing a course, you agree to this refund policy.
For any questions, contact us at support@bfcaacademy.co.uk.